Refund policy

At ELITE KITCHEN, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Returns

We offer a 14-day return policy. You have 14 days from the date you receive your order to request a return.

To be eligible for a return:

The item must be unused and in the same condition that you received it
The item must be in its original packaging
Proof of purchase is required

Non-Returnable Items

Certain items cannot be returned, including:

Used or damaged items caused by the customer
Items returned after 14 days of delivery
Items without original packaging or accessories

Return Process

To start a return, please contact us at:
elitecart993@gmail.com

Include:

Order number
Reason for return
Photos (if item is damaged or defective)

Once your return is approved, we will provide instructions on how and where to send your item.

Refunds

After we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.

If approved:

Refunds will be processed to your original payment method
It may take 5–10 business days for the refund to appear in your account depending on your bank

Late or Missing Refunds

If you haven’t received a refund yet:

Check your bank account again
Contact your credit card company or payment provider
Contact your bank (processing time may vary)

If you still have not received your refund, please contact us at elitecart993@gmail.com

Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 48 hours of delivery with clear photos. We will arrange a replacement or refund depending on the situation.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, contact us for assistance.

Return Shipping

Customers may be responsible for return shipping costs unless the item is defective or incorrect.

Contact Us

For any questions related to refunds and returns:

ELITE KITCHEN
Email: elitecart993@gmail.com